Express Lanes terms and conditions

Welcome to the Express Lanes. To ensure you have the best driving experience on the road, below are a few things you should know.

Milestone Makeover Giveaway

Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW. The Milestone Makeover giveaway Sweepstakes (the “Promotion”) begins at 12:00 p.m. Eastern Time (“ET”) on November 27, 2018, and ends at 11:59 p.m. ET on December 14, 2018 (the “Promotion Period”). Subject to all applicable federal, state and local laws, regulations, and ordinances. Sponsor’s computer is the official time keeping device for this Promotion.

  1. ELIGIBILITY: The Promotion is open only to persons who, as of the start of the Promotion Period, (1) are at least eighteen (18) years old or the age of majority, whichever is older, (2) have a valid U.S. driver’s license, (3) are legal residents of the 50 United States (excluding Florida and New York) and the District of Columbia (4) have a valid Virginia-based E-ZPass®. You can determine whether you have a valid Virginia-based E-ZPass® by contacting E-ZPass® Virginia customer service at 1-877-762-7824. Employees, officers, and directors of Transurban (USA) Operations Inc. (“Sponsor”) and those of its parent, affiliates, subsidiaries, representatives, consultants, contractors, legal counsel, advertising, public relations, promotional, fulfillment, and marketing agencies, web site providers, and web masters, as well as any of the immediate family members (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and/or those living in the same household as any of the aforementioned (whether related or not), are not eligible to enter or win a prize.

  2. HOW TO PARTICIPATE: Eligible individuals may enter the Promotion by completing and submitting the entry form at https://www.surveymonkey.com/r/495and95ELmilestonemakeover. Entries must include all required information, including entrant’s email address, phone number and other contact information, license plate number and E-ZPass® number, to be eligible to enter and win. Entries that do not include all required information will not be eligible to win any prize. All potential winners are subject to verification before any prize will be awarded. Upon completion and submission of the registration form, you automatically will be entered with one (1) entry into the Promotion. LIMIT ONE (1) ENTRY PER PERSON. ADDITIONAL ENTRIES WILL BE DISQUALIFIED. Automated or bulk entries or entries submitted by third parties will be disqualified. Entries must be submitted by the contestant. No copies, facsimiles, or mechanical reproductions of the entry form will be accepted. Any attempt by any participant to obtain more than the stated number of plays and/or entries by using multiple and/or different identities, forms, registrations, email addresses, logins, or any other methods will void that participant’s entries, and that participant may be disqualified at Sponsor’s discretion. Multiple participants are not permitted to share the same email address.

    In the event of a dispute as to the identity of an entrant, the authorized account holder of the email address used to enter will be deemed to be the entrant. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Potential winners may be required to show proof of being the authorized account holder to the Sponsor or forfeit the prize. Entries specifying an invalid, non-working, or inactive email address will be disqualified and ineligible to win. You must complete all required information to be eligible to enter. Incomplete, corrupted, or untimely entries are void and will be disqualified.

    By entering into the Promotion, entrant agrees that the Sponsor may use the entrant’s name and photograph and/or video images of an interview with the Sponsor for promotional and marketing purposes in the event entrant is selected as a winner.

  3. DRAWING/NOTIFICATION AND VERIFICATION OF WINNERS: At the conclusion of the Promotion Period, Sponsor will select the names of one hundred (100) potential winners in a random drawing from among all eligible entrants. The odds of winning the prize depends on the total number of qualified entrants. The winners will be notified via email or by phone (at Sponsor’s sole discretion).

    Except where legally prohibited, winners must, if requested, sign and return, within 48 hours of being notified, an Affidavit of Eligibility, Liability & Publicity Release in order to claim his/her prize. If a potential Winner cannot be contacted in person via email or telephone, or if he/she fails to sign and return the Affidavit of Eligibility, Liability & Publicity Release within the required time period (if applicable), or in the event that a potential winner is disqualified for any reason, Sponsor will award the applicable prize to an alternate winner selected by a random drawing from among all remaining eligible entries. Only ten (10) alternate drawings will be held, after which any remaining prizes will remain un-awarded.

    Verification of Potential Winners: ALL POTENTIAL WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR, WHOSE DECISIONS ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE PROMOTION. AN ENTRANT IS NOT A WINNER OF ANY PRIZE UNLESS AND UNTIL ENTRANT’S ELIGIBILITY HAS BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE.

  4. PRIZE: For each of the one hundred (100) winners, Sponsor will not charge such winners’ respective E-ZPass® account if such winners drive on the 495 and/or 95 Express Lanes in the Commonwealth of Virginia between 12:00 AM ET and 12:59:59 PM ET on January 7, 2019, subject to a maximum charge amount of $50.00. Maximum potential Approximate Retail Value (“ARV”) of each prize: $50; Maximum potential ARV of all prizes to be awarded: $5,000. Limit one prize per person and per E-ZPass® transponder.

    Any and all applicable federal, state, and local taxes and all fees and expenses related to acceptance and use of prize not specifically stated herein are the sole responsibility of the winners. Prize is not transferable, valid only with one E-ZPass® transponder used on up to two (2) vehicles, and no substitutions are allowed except in Sponsor’s sole discretion. Sponsor reserves the right to substitute prize of equal or greater value if advertised prize (or portion of prize) is unavailable. Prize is awarded without warranty of any kind from Sponsor, express or implied. Sponsor will not replace any lost or stolen prize.

  5. GENERAL CONDITIONS: Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. Sponsor reserves the right at its sole discretion to disqualify any individual it finds to be attempting to tamper with or undermine the participation process, the web site, and/or the legitimate operation of the Promotion; to violate the Official Rules; or to act in an unsportsmanlike or disruptive manner or with the intent to annoy, abuse, threaten, or harass any other person. Sponsor and its agents are not responsible for (1) any incorrect or inaccurate information, whether caused by entrants, printing errors or by any of the equipment or programming associated with or utilized in the Promotion; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; (3) unauthorized human intervention in any part of the participation process or the Promotion; (4) technical or human error which may occur in the administration of the Promotion or the processing of entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Promotion or receipt or use or misuse of any prize. Furthermore, Sponsor shall not be liable for technical, pictorial, typographical or editorial errors or omissions contained herein. If, for any reason, the Promotion is not capable of running as planned, including infection by computer virus or bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor, which corrupt or affect the operation, administration, security, fairness, integrity, or proper conduct of this Promotion, Sponsor may, in its sole discretion, void any suspect entries and (a) modify or suspend the Promotion to address the impairment and then resume the Promotion in a manner that best conforms to the spirit of these Official Rules; or (b) award the prize at random from among the eligible, non-suspect entries received up to the time of the impairment.

  6. RELEASE AND LIMITATIONS OF LIABILITY: BY PARTICIPATING IN THIS PROMOTION, ENTRANTS AGREE THAT SPONSOR, FACEBOOK, INSTAGRAM AND EACH OF THEIR RESPECTIVE PARENTS, AFFILIATES, SUBSIDIARIES, REPRESENTATIVES, CONSULTANTS, CONTRACTORS, LEGAL COUNSEL, ADVERTISING, PUBLIC RELATIONS, PROMOTIONAL, FULFILLMENT AND MARKETING, WEB SITE PROVIDERS, WEB MASTERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AND AGENTS (THE “RELEASED PARTIES”) WILL HAVE NO LIABILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY ENTRANTS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY RESULTING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, LOSS, MISUSE, OR USE OF THE PRIZE, ENTRY, OR PARTICIPATION IN THIS PROMOTION OR IN ANY PROMOTION RELATED ACTIVITY, OR ANY CLAIMS BASED ON PUBLICITY RIGHTS, DEFAMATION OR INVASION OF PRIVACY, OR MERCHANDISE DELIVERY. THE RELEASED PARTIES ARE NOT RESPONSIBLE IF ANY PRIZE CANNOT BE AWARDED DUE TO ACTS OF GOD, ACTS OF WAR, NATURAL DISASTERS, WEATHER, OR TERRORISM. BY PARTICIPATING IN THIS PROMOTION, ENTRANTS AGREE THAT THE RELEASED PARTIES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY INJURIES, DAMAGES, OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES TO PERSONS, INCLUDING DEATH, OR TO PROPERTY ARISING OUT OF ACCESS TO AND USE OF ANY OF SPONSOR’S WEB SITES OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM ANY SUCH WEB SITE.

    EXCEPT WHERE PROHIBITED BY LAW, PARTICIPATION IN THE PROMOTION CONSTITUTES EACH WINNER’S GRANT TO SPONSOR (WHICH GRANT WILL BE CONFIRMED IN WRITING ON REQUEST OF SPONSOR), ITS AFFILIATES, SUBSIDIARIES, DISTRIBUTORS, ADVERTISING AND PROMOTION AGENCIES, SUPPLIERS, AND THOSE ACTING PURSUANT TO ITS AUTHORITY, THE RIGHT AND PERMISSION TO PRINT, PUBLISH, BROADCAST, AND USE, WORLDWIDE IN ANY MEDIA NOW KNOWN OR HEREAFTER DEVELOPED, INCLUDING BUT NOT LIMITED TO THE WORLD WIDE WEB, AT ANY TIME OR TIMES, EACH WINNER’S NAME, PORTRAIT, PICTURE, VOICE, LIKENESS, OPINIONS AND BIOGRAPHICAL INFORMATION (INCLUDING BUT NOT LIMITED TO HOMETOWN AND STATE) FOR ADVERTISING, TRADE, AND PROMOTIONAL PURPOSES (INCLUDING THE ANNOUNCEMENT OF HIS OR HER NAME ON TELEVISION OR RADIO BROADCAST) WITHOUT ADDITIONAL CONSIDERATION, COMPENSATION, PERMISSION, OR NOTIFICATION. ENTRANTS AGREE THAT SPONSOR SHALL OWN THE ENTRIES, WHICH WILL NOT BE ACKNOWLEDGED OR RETURNED, AND THAT SPONSOR AND ITS DESIGNEES SHALL HAVE THE PERPETUAL, WORLDWIDE RIGHT TO EDIT, PUBLISH, AND USE THE ENTRIES IN ANY WAY AND IN ANY MEDIA FOR TRADE, ADVERTISING, PROMOTIONAL, AND/OR OTHER PURPOSES AS SPONSOR AND/OR ITS DESIGNEES MAY DETERMINE WITHOUT FURTHER CONSIDERATION TO ENTRANTS OR ANY THIRD PARTY.

    WITHOUT LIMITING THE FOREGOING, EVERYTHING REGARDING THIS PROMOTION, INCLUDING THE WEB SITE AND ALL PRIZES, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

  7. DISPUTES. Except where prohibited, entrant agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this Promotion or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate federal or state court in Virginia; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Promotion, but in no event attorneys’ fees; and (3) under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of the entrant and Sponsor in connection with the Promotion, shall be governed by, and construed in accordance with, the laws of Virginia, without giving effect to any choice of law or conflict of law rules (whether of Virginia or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than Virginia.

  8. ENTRANT’S PERSONAL INFORMATION: Information collected from entrants is subject to Sponsor’s Privacy Policy located at www.expresslanes.com/privacy-policy. Sponsor and Sponsor’s agents, affiliates, subsidiaries, representatives or service providers may use entrants’ and/or referrals’ personal information submitted with entry for purposes of prize fulfillment and/or for future marketing by Sponsor, such as to notify them of a product or promotion that Sponsor thinks may be of interest.

  9. REQUESTS FOR NAMES OF WINNERS AND OFFICIAL RULES. For the name of the winners and/or a copy of the Official Rules, send your request in writing with a stamped, self-addressed envelope to: P.O. Box 23530, Alexandria, VA 22304 for receipt by May 23, 2019. Vermont residents may exclude return postage on requests for Official Rules.

  10. SPONSOR: Transurban (USA) Operations Inc., P.O. Box 23530, Alexandria, VA 22304.

Copyright ©2018 Transurban (USA) Operations Inc. All rights reserved. E-ZPass® is a registered trademark of The Port Authority of New York and New Jersey in the United States and/or other countries. All other trademarks or logos used herein are trademarks of their respective owners in the United States and/or other countries. We do not intend our use or display of third-party logos, tradenames, trademarks, or service marks to imply a relationship with, or endorsement or sponsorship of us or this Promotion by, those third parties.


These are the current Express Lanes Terms of Use and Conditions (“Terms and Conditions”) and they replace any other terms of use or terms and conditions for the Express Lanes previously published. These Terms and Conditions may be varied or amended by the publishing of amended Terms and Conditions.

By viewing the website found at https://www.expresslanes.com or any pages thereof (the “Website”) and the associated mobile application (the “Mobile App”), you accept that you’ve been provided with sufficient notice of any such amendment. By continuing to access or use the Website or Mobile App after any amendment, you confirm your acceptance of these Terms and Conditions, as amended. Please take some time to read the terms below and enjoy driving the Express Lanes.

These Terms and Conditions should be read in conjunction with the E-ZPass® Customer Service Agreement for your respective E-ZPass® agency. You can find The Virginia E-ZPass® Customer Service Agreement here. And as for the Maryland E-ZPass® Account Terms and Conditions, you can read them here.

 

Permitted vehicles

  1. All 2 axle passenger vehicles and motorcycles are permitted. Trucks and vanpools with 2 axles are also permitted. Buses aren’t subject to this restriction.
  2. Non-permitted vehicles on the Express Lanes include any vehicles with greater than 2 axles and vehicles towing trailers or boats.

 

Riding with E-ZPass®

  1. All Express Lanes customers must travel with an E-ZPass® at all times. The Express Lanes don’t have toll booths, meaning that there isn’t an option to pay cash on the Express Lanes.
  2. Motorcycles don’t need an E-ZPass®. If traveling with an E-ZPass® of any type, our system will identify the vehicle as a motorcycle and the account won’t be charged.
  3. Any failure to use an E-ZPass® or E-ZPass® Flex in accordance with these Terms of Use may result in additional charges, fees and/or termination of the VDOT E-ZPass® Customer Agreement.
  4. Customers traveling with a standard E-ZPass® will be charged a toll on the Express Lanes, regardless of occupancy.
  5. Customers traveling with an E-ZPass® Flex will have the ability to travel in:
    • HOV mode (100% discount) when traveling with 3 people in the vehicle; or
    • Toll mode when traveling with less than 3 people in the vehicle.
  6. Customers must set their E-ZPass® Flex to either HOV mode or Toll mode prior to entering the Express Lanes.
  7. Incorrect use of E-ZPass® Flex in HOV mode (including the switching of an E-ZPass® Flex transponder between modes during a trip) may result in a removal of the 100% discount, enforcement by the Virginia State Police or otherwise, and/or other fees and charges.
  8. Customers shouldn’t travel with multiple E-ZPass® transponders within their vehicles at the same time. If travel of this nature is necessary, customers should ensure that the second transponder remains shielded as instructed by the issuing E-ZPass® agency to avoid multiple transponder charges.
  9. These rules apply equally to taxis, leased and rental vehicles.
  10. E-ZPass® Flex will beep when switched from Toll to HOV mode.

 

Violation and disputes

  1. Customers traveling without an E-ZPass® will be sent an unpaid toll invoice explaining the correct way to use the Express Lanes and requesting payment of tolls plus administrative fees. Failure to pay this invoice may result in escalated administrative fees, civil penalties and referral to debt collection or court, and a hold on your account at the Department of Motor Vehicles that must be satisfied prior to re-registering your vehicle.
  2. In the case where a customer overpays the amount of an unpaid toll invoice, the customer may request a refund for the overpayment by:
    • Contacting the customer service center at 1-855-495-9777 to speak with a representative
    • Sending a request on the "Contact Us" page of www.expresslanes.com. Customers have up to a maximum of 90 days after the Express Lanes receives its payment to request a refund. Any overpayment to the Express Lanes in excess of $100 will be automatically refunded to the User.
  3. Customers may dispute a toll violation or redirect the toll violation to another driver if they weren’t the driver of the vehicle via https://www.expresslanes.com/pay.

 

Tolling and signage

  1. Customers will be presented with 2 pricing Dynamic Message Signs (DMS) prior to entering the Express Lanes. Customers might be presented with additional pricing signs during a trip on the 95 Express Lanes at which time customers can make the determination to stay on the road subject to an additional toll rate or exit the Express Lanes.
  2. The first DMS that customers encounter when approaching the Express Lanes will act as an estimate of the toll price only.
  3. Customers will be charged the toll price as displayed at the final DMS when approaching the Express Lanes. This price is locked in for the 495 Express Lanes or for the applicable segment of the 95 Express Lanes and won’t change.
  4. Customers will have an opportunity to take the regular/general purpose Beltway or I-95 lanes instead of the Express Lanes prior to passing the final DMS displaying the tolls and entering the Express Lanes, and/or prior to entering into an additional tolling segment on the I-95 Express Lanes.
  5. If a customer is traveling to a destination not listed on the DMS, they will be charged an amount corresponding to their final destination between the listed destinations.
  6. In the case where no price is displayed at one of the DMS approaching the Express Lanes due to a malfunction, customers will be charged in accordance with the price displayed on the functioning DMS.
  7. Where no price is displayed at either of the 2 DMS approaching the Express Lanes, customers will be charged in accordance with the price that can be obtained from the Express Lanes website.

 

HOV travel

  1. Customers (excluding non-permitted vehicles) traveling on the Express Lanes with 3 or more occupants will be eligible for the 100% toll discount if traveling with an E-ZPass® Flex in HOV mode. Also see HOV Nomination below for VDOT E-ZPass® bumper mounted transponder customers.
  2. Vehicles that will be considered to have met the HOV requirements regardless of the number of occupants and therefore eligible for the 100% discount are:
    • Mass transit vehicles and commuter buses (defined as vehicles providing a scheduled transportation services to the general public. Such vehicles shall comprise nonprofit, publicly or privately owned or operated transportation services, programs, or systems that may be funded pursuant to § 58.1-638);
    • School buses;
    • Motorcycles; and
    • Exempt vehicles that are emergency and law-enforcement vehicles in the performance of their duties excluding commuting to and from the workplace.
  3. Hybrid fuel vehicles (or other full electric vehicles) won’t be treated as meeting the HOV vehicles requirement for the Express Lanes unless traveling with 3 or more occupants and an E-ZPass® Flex in HOV mode.

 

Travel on the Express Lanes

  1. Customers must only enter and exit the Express Lanes via designated ramps and access points. Customers must not enter or exit the 495 Express Lanes between the channelizing posts. Customers must not enter or exit the 95 Express Lanes if an access point is closed or in the process of closing. Customers must not enter or exit the 95 Express Lanes via points that are limited to authorized vehicles. Failure to comply may result in enforcement by the Virginia State Police.
  2. Customers are required to observe normal road rules and signage, including dynamic speed limit signs and lane use management signals, on the Express Lanes. Failure to comply may result in enforcement by the Virginia State Police.
  3. Customers should follow the instructions displayed on the dynamic message signs during incidents. Tolls will generally only be suspended on the Express Lanes upon instructions from VDOT. Customers will be notified of a toll suspension via the dynamic message signs.

 

Missed a toll

  1. Customers traveling without an E-ZPass® may have the opportunity to make payment of the unpaid toll plus a small administrative fee prior to the Express Lanes issuing a formal unpaid toll notice.
  2. Customers may search for an unpaid toll via the Website (https://www.expresslanes.com/pay) or the Mobile Application.
  3. A missed toll may not be located by the system if:
    • The trip hasn’t been processed by the system yet (a trip may take up to 48 hours after the time of travel to be available); or
    • An unpaid toll notice has already been sent (this usually occurs 4 days after travel).
  4. If an unpaid toll invoice has already been sent, the customer will need to pay this invoice in full.
  5. If the trip isn’t available for payment yet, the customer may elect to leave payment details and an email address. The customer will be contacted when the trip is charged per the payment details. Fees and penalties
  6. The following fees and penalties may be applied for toll violations:
    • Missed a toll fee: $1.50 per trip
    • Missed a toll B fee: $2.50 per trip
    • First unpaid toll invoice fee: $12.50 per trip
    • Final unpaid toll invoice fee: $25.00 per trip
    • Bounced check fee: $30.00 per check
    • Debt collection fee: $100.00 per trip
    • Civil penalties ranging from $50.00 for a first offense to $500.00 for fourth and subsequent offenses (see VA Code § 33.2-503 for further details)
    • Other administration fees and penalties may be applied by Fairfax Courts or Prince William County courts.
  7. The following fees and penalties may be applied for HOV violations:
    • Civil penalties ranging from $50.00 for a first offense to $500.00 for fourth and subsequent offenses (see VA Code § 33.2-503 for further details)
    • Other administration fees and penalties may be applied by Fairfax Courts or Prince William County courts.
  8. Customers may also be subject to penalties associated with unauthorized vehicle travel (D) or crossing through any barrier, buffer or other area separating the 495 Express Lanes and 95 Express Lanes from other lanes of travel (E) in accordance with § 33.1-56.3.

 

Customer privacy protection

  1. Customer privacy is a top priority. On-road video collected by the Express Lanes is used exclusively for safety and toll-related purposes, including the review of tolling charges and traffic incidents. All on-road video is purged as required by law. Individual driver speed data isn’t reported nor used in any format. Corridor-wide average travel speeds are only reported to the Virginia Department of Transportation per our contractual obligation. Customer information collected for the purpose of pursing unpaid tolls won’t be used for any other purpose but collection of the unpaid tolls.