Make a payment

The express version

  • You’re in the right place if you need to make a payment for an invoice you’ve received or for a toll you’ve missed within 5 days of your trip
  • Total amount of unpaid trips is usually available within 48 hours
  • If you’re an E-ZPass® customer with a missed a toll or invoice, you may qualify for our First-Time Forgiveness program

You’re in the right place if you need to make a payment for an invoice you’ve received or for a toll you’ve missed within 5 days of your trip. Simply use the forms below to take care of any invoices or recent missed tolls on the 495, 95 or 395 Express Lanes. And for our rental car drivers? Contact us before using our Missed a Toll form below.

We’re here to help if you have payment challenges or need support. If you’re an E-ZPass® customer, you may qualify to have fees waived through our First-Time Forgiveness program. Call us at 1-855-495-9777 or Contact us to learn more.

Other issues with unpaid travel? Check our FAQs or use our Contact us page.

We’re here to support you at this time

Have issues with an unpaid invoice or can't pay your tolls? We’re here to help, please contact our customer care team if you need support. If you have questions or concerns and want to get in touch, you can call us at 1-855-495-9777 or email us at CustomerCare@ExpressLanes.com.

Received an invoice?

This is for anyone who has received an invoice from us in the mail. The best way to avoid increasing fines and penalties? Submit the info found on your invoice to:

  • Pay your toll(s) and administrative fee(s)
  • Tell us if you think we made a mistake
  • Check on the status of your dispute
OR

Recently missed a toll?

This is for anyone who needs to pay for a missed toll within 5 days of their trip on the Express Lanes. Your toll amount should be ready for payment within 48 hours of your trip. Simply enter your trip information below to:

  • Pay your toll and the $1.50 fee
  • Plan ahead and schedule an automatic payment for once your trip is processed
  • Receive an email notification once your trip is processed and ready for payment
  • Pay for the trip mentioned in your email notification from us. If this trip isn’t showing up for payment here, call us and we’ll sort it out
  • If you took a trip on the Express Lanes that was more than five days ago and are still waiting on your invoice please go to our Contact us page or call our customer service center at 1-855-495-9777.

Stay ahead of missed tolls with Express Lanes email alerts

Signing up for our email alerts that keep you on top of any unpaid tolls is a great idea. Just leave your details in the form and click ‘Sign up.’ Want to stay ahead with alerts for more than one car? Simply re-enter your email address and submit the new license plate information.

You can also opt out of these alerts at any time by re-entering your information and clicking ‘Opt Out.’

Receive reminders for low E-ZPass® balances

E-ZPass® customer? Sign up for low balance account alerts with the E-ZPass® agency that issued your account to help avoid future toll invoices. To learn more information about how to sign up for E-ZPass® account alerts, contact or visit the website of the E-ZPass® agency that issued your E-ZPass® account.

What happens if you don’t pay a toll?

     

Missing a toll isn’t a big deal, but if left unpaid, it can become one. It’s best to act quickly before time and money add up. Here’s what happens if you don’t pay for your missed toll*:

  • Missed toll (within 5 days of trip) - $1.50 fee
  • First invoice (6-35 days after trip) - $12.50 fee
  • Second invoice (45-74 days after trip) - $25.00 fee
  • Collections (90+ days after trip) - $100.00 fee
  • Court (180+ days after trip) - $100, plus court fees and civil penalties set by Virginia law

*As the operator, we don’t and cannot, by law, profit from administrative fees and civil penalties related to toll enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties.

The best way to pay is with an E-ZPass®

Learn more